For several years now, there has been a major push for more customer engagement in the retail and restaurant industries. The reason for this is two-fold...

About five years ago, several large restaurant chains implemented loyalty programs to engage more with their customers. Adopting a loyalty program...

Whether you own a restaurant or a specialty retail store, providing the best customer experience should have the highest priority. One way to improve your...

It’s hard to believe that restaurants and retailers still have comment cards for their customers. These are limited and not cost effective. Most people feel...

From your website to the checkout counter, every aspect of your business is a touchpoint. Simply put, a touchpoint is any message that reaches your...

Anyone in the retail or restaurant industry knows that customers are always on their phones. What many of them don’t know is how to engage with those...

Consumers are always looking for a bargain, or at least some kind of discount on their purchases. Whether it’s a lower price or a rebate, they know they should get...

Today’s consumer is more than just a bargain hunter. They want to feel a connection with the stores they shop at and the brands they purchase. This makes...

If you’re not familiar with SMS/text marketing, then it’s time to get educated on one of the best tactics to attract new business and develop a loyal customer...